Refund policy

Refund & Return Policy

At Barking Dog Farm Candles, we take pride in our handcrafted candles and stand behind the quality of our products. While change-of-mind purchases are final, please reach out if your order arrives damaged, is incorrect, or has a manufacturing or quality issue.

All sales final for change-of-mind purchases

We do not accept returns or exchanges for change of mind, fragrance preferences, or products that have been used or burned. This does not affect the assistance described below for damaged, incorrect, or defective products.

Damaged during shipping

Please contact us within 7 days of delivery and provide photographs of the damaged product and its packaging. We will offer a replacement or refund, as appropriate.

Incorrect orders

If you receive the wrong item, please contact us. We will correct the mistake at no additional cost to you.

Defective products

If you experience a genuine manufacturing or quality issue, please contact us with a description and photographs when possible. We will review the situation and provide an appropriate resolution, including a replacement or refund where warranted.

Shipping charges

Original shipping charges are nonrefundable for change-of-mind purchases. For damaged, defective, or incorrect orders, you will not be responsible for additional shipping costs.